AUDIOWEBPRO provides a completely plug-in free audio solution using an small 20k Java applet. You must have Java installed and enabled to hear Audio Web Pro audio. At this time our audio is not compatible with webTV.

If you're having trouble hearing the audio then please read the following help questions:

 

  

1. What browser and operating system are you running?

Audio Web Pro audio works on all modern versions of Microsoft Windows, Linux, Solaris and Macintosh versions of Internet Explorer, Firefox, Netscape and Mozilla browsers.


2. If you have already have the correct web browser as listed above, you then need to be sure your browser has the following:

This web page has an automatic script that will detect if Java is working on your computer. If it is working properly you will get the message below "Currently, Java is Enabled" If Java is not working on your computer you will get the message below "Currently, Java is Disabled" or "Unable to determine if Java is enabled on your computer"


Analysis of your computer:


3. Is Java installed and enabled on your computer?

Get the latest version of Java from the official Sun Microsystems Java website: Click Here The download is free of charge.


4. What type of network connection do you have?
While Audio Web Pro audio is designed to stream in at low bandwidth 28.8kbps, Internet congestion and ISP problems can result in audio playback difficulty. If you experience problems throughout the day, please contact your ISP.


5. Do you have any other audio programs open?
(RealPlayer, Windows Media Player, Winamp, etc.)

Other audio programs can prevent your browser from streaming Audio Web Pro audio. Try closing your external programs and reloading the page.


6. Are you behind a firewall?

Most companies have their networks protected by firewalls. While Audio Web Pro audio is designed to work through most company firewalls, there may be certain exceptions that require system modifications. If you are unsure or need assistance, please consult your system administrator.


7. Is there an error message in your Java Console?

To view the Java Console in Netscape, visit the Communicator menu, click on "Tools," then "Java Console."
To view the Java Console in Internet Explorer, you must first have the console enabled. Visit Tools, then Internet Options, and click the "Advanced" tab. Scroll down to "Java VM," and ensure the box labeled "Java Console Enabled" is checked. Restart IE (if previously unchecked), then select "Java Console" from the View menu. If an error is reported within the Java Console, please report it to the webmaster of the site at which you experienced problems.


8. Are your sound card and speakers working properly?

You should check some other web sites with audio and see if you're able to play any audio on your computer. For example cdnow.com is a good place to hear music. (you'll need the real player plug-in)


9. I still can't get the audio to play, can I email AudioWebPro for help?


YES! Simply click
here and you'll be taken to our email help form.